[CONFIRM: privacy contact and company/legal name before launch.]
1. Information We Collect
We collect information you provide when you register, purchase credits, submit work, request feedback, or contact us. This may include your name, email, phone number, target band, account activity, written answers, speaking recordings or transcripts, mock-test answers, payment records, and support messages.
2. Payment Information
Payments are processed through bKash. We store payment references such as payment ID, transaction ID, product, amount, status, and verification time. We do not store your bKash PIN or full payment credentials. bKash may process your information under its own terms and privacy policy.
3. How We Use Information
- To create and secure your account.
- To provide mock tests, AI assessments, and human review.
- To grant, deduct, expire, or refund credits.
- To send receipts, result notifications, and service messages.
- To improve teaching quality, website reliability, and business operations.
- To detect abuse, fraud, payment issues, or security incidents.
4. Data Sharing
We share data only when needed to operate the service, such as with payment providers, hosting providers, AI assessment providers, email/notification tools, and teachers or admins who review student submissions. We do not sell student data.
5. Data Retention
We keep account, payment, credit, submission, and result records for as long as needed to provide the service, maintain business records, resolve disputes, and meet legal or accounting requirements. [CONFIRM: exact retention period if required.]
6. Your Choices
You may request access, correction, or deletion of personal information by contacting us. Some payment, security, or accounting records may need to be retained even after an account deletion request.
7. Security
We use account login controls, admin access controls, CSRF protection, rate limiting, and server logging to protect the service. No online service can be guaranteed completely secure.
8. Contact
For privacy questions or requests, contact [CONFIRM: privacy email/WhatsApp].