1. Refund Eligibility
Unused credits are refundable within 7 days of purchase, provided they have not expired and have not been used for a completed test, assessment, or mock attempt. Credits already consumed for a delivered service are non-refundable.
A mock test credit is spent at the moment the paper opens, not when you finish it, so a mock test you have started counts as used even if you left it unfinished.
2. Non-Refundable Cases
- Credits already used for an AI assessment, human review, speaking session, or mock test completion.
- Expired credits.
- Purchases connected to account abuse, fraud, chargeback misuse, or violation of the Terms of Service.
- Practice-result dissatisfaction where the service was delivered and the credit was consumed.
3. Payment or Technical Issues
If payment is completed but credits are not added, contact us with your account email, bKash transaction ID, payment time, and product purchased. We will verify the payment and either add the credits or process a refund if the payment cannot be fulfilled.
4. How To Request a Refund
Email support@sylhetiielts.com or message us on WhatsApp at +880 1741 644459 with your full name, account email, phone number, bKash transaction ID, product name, purchase date, and reason for refund.
5. Processing Time
We aim to review every refund request within 3 business days. Approved refunds are normally sent within 10 business days of approval, to the bKash number used for the original payment. Final timing may also depend on bKash or banking processes outside our control.
6. Contact
Refund questions: support@sylhetiielts.com or WhatsApp +880 1741 644459.